By default, clients with a valid email address will receive an email when an appointment is booked (sent immediately) and the day before as a reminder. The types of messages that get sent, the content of the messages, and the time the reminders get sent can be customised from inside the Diarize Me console:
To edit client notifications, click on 'Settings' and then on 'Client Notifications':
On the top of this screen, there are 2 tabs. One for SMS Message configuration, and a second for customising the emails that are sent to your clients. Click on the 'Email Settings' tab:
This screen allows you to enable/disable and customise the emails that are sent for the following actions:
Create Appointment
Edit Appointment Date or Time
Cancel Appointment
Appointment Reminder
Within each email message, you can make use of 'Filler Words' to fill in appointment or client-specific information. These include:
{BusinessName} : Your business name.
{AppointmentDate} : The date and time of the appointment. E.g. Thu, Oct 18 at 12:30.
{StaffMember} : The name of the staff member.
{ClientName} : The customer name.
{ServiceName} : The service that the customer has booked. E.g. Consultation.
{Services} : The list of services the client has for that day.
{AppleCalendarLink} : The calendar link for Apple calendar.
{GoogleCalendarLink} : The calendar link for Google calendar.
{OutlookCalendarLink} : The calendar link for Outlook calendar..
{OutlookComCalendarLink} : The calendar link for Outlook.com calendar.
{YahooCalendarLink} : The calendar link for Yahoo calendar.
{CancellationPolicy} : Your cancellation policy which is configured in your Diarize Me account.
{CancellationLink} : This includes a short link that allows the customer to cancel their appointment provided they try earlier than 24 hours before.
{EmailAddress} : The business email address.
{ContactNumber} : The contact number for your business.
**Important** The filler words need to include the curly brackets { } around them and have no spaces inside them for Diarize Me to identify them accurately.
**Important** The {Services} filler word only works for the cancellation and reminder email.
Once you have made the changes you want, scroll down and click on 'Save':
